UX Leadership · Experience Strategy · Supply Chain · AI

I build design organizations that turn complex operations into experiences people trust.

UX and experience design leader with 18+ years driving end to end strategy, research, and team transformation across enterprise supply chain, product, and engineering ecosystems. Currently leading UX within The Home Depot's Product Center of Excellence.

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3 → 11+UX team scaled across Deliveries

~10promotions across my teams

98Voice of Associate engagement

21applications in the portfolio

About

I lead where the problems are biggest and most visible.

For nearly two decades I've built and scaled design organizations that make ambiguous, cross functional problems usable, for customers and for the operators behind the scenes.

Today I lead UX strategy within The Home Depot's Product Center of Excellence, after five years owning UX across the Deliveries domain: transportation, sourcing, selling, and post sale experiences spanning first, middle, and last mile. I operate at a portfolio and platform level, setting strategy, defining quality standards, and building the measurement systems that raise design maturity across an organization.

I'm most effective when the problem is ambiguous, the organization needs structure and alignment, and UX has to influence at the enterprise level. I lead through other leaders, coaching for ownership and decision quality rather than managing tasks.

At a glance

Now · Senior UX Manager, Product & Engineering Center of Excellence, The Home Depot
Focus · Experience strategy, org design, talent development, AI & innovation
Domains · Supply chain & logistics, enterprise platforms, health, telecom
Based · Atlanta, GA
Education · M.S. & B.S., Technical Communication, Mercer University

How I Lead

A leadership philosophy built for scale and ambiguity.

Scale systems, not just teams

I design org structures, career paths, and operating standards that match the complexity of the work, so quality and clarity hold as the team grows.

Develop leaders, not just ICs

I invest in people for the long arc. I've sponsored a contributor from Senior to Senior Principal and enabled ~10 promotions by making strong work visible, supported, and rewarded.

Translate ambiguity into strategy

I bring structure and a shared vision to messy, cross functional spaces, connecting siloed teams and aligning execution to enterprise priorities.

Balance people care with business outcomes

High standards and psychological safety aren't a tradeoff. A 98 Voice of Associate score and a track record of measurable impact say they reinforce each other.

Selected Work

Case studies

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Craft

I lead strategy, and I still know the work.

Research & Discovery

Generative and evaluative research, field studies, usability testing, and turning insight into direction.

Experience & Service Strategy

End to end journeys across complex ecosystems; vision framing and 3 to 5 year horizon planning.

Interaction & Prototyping

Information architecture, wireframing, and prototyping to pressure test ideas before they scale.

Design Systems & Quality

Standards, quality bars, and experience measurement that raise maturity across an org.

Facilitation & Alignment

Workshops, vision sessions, and cross functional alignment from IC to EVP.

AI & Innovation

Responsible adoption of emerging tech; organized an enterprise AI Demo Day (Orange Spotlight Award).

Experience

Career at a glance

2018 to Present

The Home Depot

Senior UX Manager · Product & Engineering CoE → Supply Chain (Deliveries) → Pricing

Lead UX strategy across enterprise product and engineering enablement. Previously owned UX across the Deliveries domain and elevated the Pricing domain from execution to strategy with VP/EVP partnership.

2014 to 2018

Sharecare

UX Lead / Strategist

Partnered with the SVP of Product to align platform experience with sales strategy for a new health platform; led the UX team and established research and usability driven practices.

2006 to 2014

AT&T

Senior UX Designer / UX Designer (Concept Development & Implementation)

Designed mobile and web apps, responsive IA, and in store retail experiences within an internal R&D agency; grew from intern to senior designer.